Do My Resume.NET

Our company is looking for a part-time Customer Service Representative to join the team and provide first-class support to our customers via email and over the phone. This is the ideal job for someone who is looking for flexible hours, at approximately 10 hours a week, with the opportunity for additional hours as needed, and the possibility of full-time in the future. This is a remote position.

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RESPONSBILITIES:

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• Conduct high-quality phone interviews with clients.

• Handle customer support inquiries for services via phone and email.

• Work across internal systems to provide customers with up to date information and trouble shoot any customer issues.

• Respond to customer emails quickly.

• Identify and recommend process improvements in day to day operations.

• Take detailed notes and enter data into system.

• Additional responsibilities as needed.

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EXPERIENCE:

 

• Minimum of 2 years experience in a customer support capacity handling a high volume of calls, emails and chat sessions.

• Clear and concise written & verbal communication skills.

• Fluency and mastery of English.

• Excellent customer service skills & customer focus.

• Detail-oriented and effectively manages work & time.

• Displays a sense of urgency in prioritizing and completing tasks.

• Superior decision-making skills.

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This is a 1099 Contractor role.

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MINIMUM JOB QUALIFICATIONS:

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• Strong interpersonal and communication skills.

• Computer with internet access.

• Fluency and mastery of the English language.

• Cell phone.

• Ability to perform high-quality phone interviews with clients.

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JOB TYPE: CONTRACTOR SALARY COMPENSATION

 

• $30-$40 per hour (DOE)