Our company is looking for a part-time Office Manager/Customer Service Representative to join the team and provide first-class support to our customers via email and over the phone. This is the ideal job for someone who is looking for flexible hours, at approximately 20-30 hours per week, with the opportunity for additional hours as needed, and the possibility of full-time in the future. This is a remote position (residing in Arizona preferred, but not required).

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RESPONSBILITIES:

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• Handle customer support inquiries for services via phone and email, and do so in a timely manner.

• Ensure office operations are conducted with accuracy and efficiency.

• Conduct high-quality phone interviews with clients as needed.

• Work across internal systems to provide customers with updates and trouble shoot customer issues.

• Identify and recommend process improvements in day-to-day operations.

• Take detailed notes and enter data into system.

• Additional responsibilities as needed (VAST opportunities for growth).

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EXPERIENCE:

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• Minimum of 2 yrs. experience w/ customer support, proven ability to handle high volumes of calls, emails and/or chats preferred.

• Clear and concise written & verbal communication skills.

• Fluency and mastery of English.

• Excellent customer service skills & customer focus.

• Detail-oriented and effectively manages work & time.

• Displays a sense of urgency in prioritizing and completing tasks.

• Superior decision-making skills.

• HR-related experience is preferred, but not required.

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This is a 1099 Contractor role.

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MINIMUM JOB QUALIFICATIONS:

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• Strong interpersonal and communication skills.

• Email expertise, also possession of both computer w/ internet access and cell phone.

• Fluency and mastery of the English language.

• Ability to perform high-quality phone interviews with clients.

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JOB TYPE: CONTRACTOR SALARY COMPENSATION

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• $16-$20 per hour (DOE), with additional amounts of $5-10/hr. available depending on duties.

 

Thanks in advance for your application - we will be in touch if there is a fit!